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Check out our frequently asked questions and answers for
Realtime-Spy below. If you cannot find the answer to your question below
then please contact our staff.
1. What
versions of Windows is Realtime-Spy compatible with?
2. I tried
running my the Realtime-Spy application I configured, but
nothing happens.
3. I
configured Realtime-Spy, now how do I deploy the software
remotely?
4. How
long does Realtime-Spy take to download?
5. Will
users know Realtime-Spy is installed when they run it?
6. How
do I view my logs?
7. Can
others access my Realtime-Spy logs?
8. Can
I archive my Realtime-Spy logs?
9. Will Realtime-Spy work with ANY and ALL Internet connections?
10. My
Realtime-Spy webspace only contains a "Parent Directory" listing
- no logs - what is wrong?
11. How do I change my Realtime-Spy password?
12. How do I remove a user from my Realtime-Spy webspace?
13. Can I install Realtime-Spy with a floppy disk?
14. The software is not accepting my username/password?
15. My Logs do not seem to be updating
anymore, how do I fix this?
16. The Administrative commands do not work?
1. What versions of Windows is Realtime-Spy
compatible with?
RTS is has been tested on, and is fully compatible with Windows
95/98/ME/NT/2000/XP. It is recommended you have all the latest
service packs and security updates installed, however.
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2. I tried running my the Realtime-Spy application I
configured, but nothing happens.
"Nothing" is happening because RTS operates in TOTAL STEALTH.
Without any visual queues, RTS has already installed itself and
is monitoring all activities. You will only receive a
notification that the software installed if you chose to enable
the 'alert user on startup' option while configuring
Realtime-Spy.
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3. I configured Realtime-Spy, now how do I deploy the
software remotely?
You will need to distribute the Realtime-Spy module you created
while running the RTSConfig.exe application. This file you
created is the file you will send and run on other PC's. For
detailed e-mail and network deployment steps please refer to
your product documentation that was installed with Realtime-Spy.
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4. How long does Realtime-Spy take to
download over a Network or via Email?
Unlike other monitoring packages, Realtime-Spy is VERY small in
size (93KB) and will take only a few seconds via email(even on
dialup) and only an instant over cable/network connections to
download.
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5. Will users know Realtime-Spy is installed when
they run it?
No - unless you chose the "alert user" option - users will not
know any software is being installed when they execute the
Realtime-Spy module you created.
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6. How do I view my logs?
To view your activity logs for Realtime-Spy simply point your
browser to http://www.realtime-spy.com/username - where
your username is replaced by the username you received after
purchasing. You will be prompted for your username and password
- enter these as given to you when you purchased RTS.
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7. Can others access my Realtime-Spy logs?
Absolutely not! Every user has their own unique username and
password that only THEY know. You must specify your username and
password to login and view activity logs for your Realtime-Spy
software.
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8. Can I archive my Realtime-Spy logs?
Yes, you can use the included Realtime-Spy archive utility
to download logs from your webspace for future viewing and
saving.
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9. Will Realtime-Spy work with ANY and ALL Internet
connections?
Absolutely. Unlike other remote monitoring products,
Realtime-Spy does not care if the monitored PC is behind a
firewall or router, or if the PC is on a network, cable, or
dialup connection. You will be able to ALWAYS access your logs
via your webspace. No need for IP addresses, port numbers, or
directly connecting to the remote PC!
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10. My Realtime-Spy webspace only contains a
"Parent Directory" listing - no logs - what is wrong?
Nothing is wrong - this just means you have not deployed
Realtime-Spy on a remote PC to monitor. Once you start
monitoring a PC your logs and web interface will appear in your
webspace! Please wait 15-20minutes from when the file is first
executed for the first sets of logs to appear.
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11. How do I change my Realtime-Spy password?
Simply use the form
HERE to change your password. This password change
will effect remotely deployed Realtime-Spy modules - if you
change your password they will not longer update your webspace
with logs until you reconfigure their passwords.
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12. How do I remove a User from my Realtime-Spy
webspace?
Simply use the form
HERE to remove an unneeded logged user from your
Realtime-Spy webspace.
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13. Can I Install Realtime-Spy with a Floppy Disk?
Yes, just copy the Realtime-Spy file you configured to a floppy.
Then copy it from the floppy to the PC you want to install it on
- then run the file.
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14. The software is not accepting my username/password?
Make sure you are entering the username/password EXACTLY as
given to you (the password and username are case sensitive). If
this still does not work make sure you have no firewall blocking
outgoing FTP traffic on port 21.
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15. My Logs do not seem to be updating
anymore, how do I fix this?
First you should ensure that the software is still running on
the remote PC. Under Windows 2000/XP/NT it willl appear in the
task manager (as the filename you gave the module you created).
If it is not there, then re-run the logging module you created
to restart monitoring.
For Windows 9x/ME users it is advised you first run the stop-rts.exe
file on the remote PC (this file is in your :\program files\realtime-spy
folder) - once you run this, wait a minute or so - then
re-execute the logging module you created on the remote PC -
this will restart the monitoring.
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16. The Administrative commands do not
work?
To use the admin commands you must be on the same network as the
remote PC (if it is indeed on a network) - otherwise they will
not work. Also make sure the remote PC is online at the time,
since the admin commands use a direct connection to the remote
PC.
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